Title of position: Continuous Improvement-Automation Intern
Department: Continuous Improvement
Purpose & general responsibilities of the position:
The person will be responsible for digesting process automation requirements and developing tools to realize the requirements to help the operation team improve working efficiencies and productivities, reduce manual update error to support operation qualities control, sustain performance accordingly.
Meanwhile support the improve opportunities identify through Gemba/Sit-in and also technical training delivery for capacity building.
Specific responsibilities of the position:
Assist to capture the business requirements and understand from business team and develop the technical solution to improve efficiency and reduce human error.
Assist to draft development plan for each project and fulfil the developments and modifications of the tool
Support Local and Global Projects to deliver the project result
Assistant for Automation solutions promotion, hyper-care, maintenance and benefit tracking
Assist to implement and develop the new technology in Customer Service Team
Other ad-hoc tasks from direct manager.
Specific requirements for the position:
Major in Computer Science, Computer Engineering, or Data Science in university;
Working duration should be more than 3 months or longer;
Good at .NET(C#) programming skill;
Good at Database handling, especially MS SQL Server;
Familiar with web front-end development, such as HTML5, CSS, jQuery, JavaScript, and etc…;
Proactive team player with good interpersonal skills and team work spirit;
Willing to learn and willing to try oriented working style;
Fluent Mandarin/English communication;
Able to develop VBA macro independently that can interact with other APPs other than Excel would be value added
Experience on WeChat small App development
would be value added.
职位简介:
Automation Team隶属于马士基大中华客服持续改进部,负责大中华区客服部门流程自动化和流程标准化的系统设计以及维护。提升客服部门工作效率,减少人为错误。通过对客服日常工作的观察和模拟,发掘自动化作业的机会。针对不同客户的需求,定制专属的功能,提升客户满意度。参与数字化改进项目,负责新技术的应用与研发。
职责描述:
根据工作流程和客户需求,协助开发和维护流程自动化系统;
协助项目的系统设计、架构设计;
协助推行与研发行业新技术;
经理指派的其他任务;
职位要求:
l 可持续工作时间三个月及以上;
l 愿意学习和钻研新知识和新技能,具有较强的自学和自律能力,热爱技术工作,责任心强;
l 具有良好的中英文沟通能力和团队精神;
l 会任意一种计算机编程技术(有VBA开发经验者优先);
l 专业不限(计算机、数据分析等相关专业优先)。
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