What will you be doing?

As a Customer Success Representative, your job is to assist in driving software adoption and recurring revenue with our current customers. Youll identify customerscurrent and future IT challenges, and you will ensure the products and support services they purchased meet those needs. If youre passionate about a career in customer service, then we want to hear from you!

Your responsibilities will include:

· Assisting in driving software adoption and customer satisfaction

· Finding new sales opportunities with existing customers

· Communicating new product and company updates to existing clients

· Recording accurate customer data into our CRM system

· Collaborating with teams in different territories and offices

· Initiating and answering inbound and/or outbound sales calls directly from/to existing customers

· Responding to customer questions regarding our products and solutions

OK, Im interested... is this the job for me?

To be successful in this role, you need to be a self-motivated, out-of-the-box thinker with the ability to understand what a customer needs and articulate how AvePoint can help. You are also a team player who thrives on working collaboratively with both internal and external teams.

Other qualities that you’ll need to be a fit for this role include:

· Bachelor’s degree

· Prior customer service experience

· Excellent communication and listening skills

· A positive and outgoing attitude

· Plenty of initiative and diligence

· Strong problem solving skills

· Impeccable organizational and time management skills

· The ability to think on your feet

· A hunger to learn

· An ability to understand technical concepts and convey them to customers