1. Brief Description

This position is to work jointly with sales, to serve as vital link between APL and its customers in order to deliver fast, efficient, cost-efficient solutions for achieving 100% customer satisfaction.

2. Key Result Areas

- Meeting the expectation and requirements of internal and external customers by getting first-hand customer information and uses it for improvement in products and services.

Measurement : Customer satisfaction

- Maintain a process and policy compliance

Measurement : DPM

- Provide & maintain quality service excellence.

Measurement : Key performance indicator

3. Key Accountabilities/Duties

- Booking

- Rate Inquiries

- Service Inquiries

- Customer Satisfaction

- Problem Solving

- Account maintenance

- Facilitate streamlining processes and automation enhancements

4.Incumbent specification

- Bachelor degree; CET 6 (College English Test) or TEM 4 , 8(Test for English Major) preferred

- 0-2 years experience in shipping, transportation or foreign trade industry

- Good PC skill (Microsoft office – Word, Exel, Outlook; Windows );

- Fluent Mandarin and good command of English (oral & written), good command of Cantonese preferred

- Product knowledge (BKG/inbound/Documentation processes, Equipment; tariffs; routing network; e-Products); - for internal candidates

- Basic APL systems ( CCMS, CMO/CMI, Service Reporting, CP, Trucking System, RFR system) – for internal candidates

- Able to work independently to accomplish assigned tasks

- The personality of Carefulness, Responsible, Patient

- Good Team work spirit

- Good Attitude of customer focus

- Good Communication skill