What You Will Do In Your Role 1. Quickly learn brand new technology and be able to provide transactional support and first level of IT technical support and customer service to all Koch companies 2. Facilitate learning and change management processes by guiding our consumers through these new tools and technologies 3. Provide exceptional consumer experience while resolving customer questions and troubleshooting issues 4. Responsible for incoming IT cases and Knowledge Management tools. 5. Collaborate with other KGS business units & third-party providers (vendors) to research and solve more complex or technical cases 6. Comply 100% with all laws and regulations Requirements: 1. Current college student available at least 3 days per week for a minimum 6-month internship. 2. Fluent spoken Japanese and basic written Japanese skills. 3. Experience using MS Office (Outlook, Word, Excel) 4. Comfortable communicating with all levels of an organization 5. Experience researching, troubleshooting and resolving consumer inquiries 6. Strong collaboration skills and team player with a high sense of accountability What Will Put You Ahead 1. Basic command of written and spoken English preferred 2.Familiarity with automation tools such as Power Apps, Power Automate, Python, etc. 3. Current college senior student.