Description In this position, based at our Shanghai office and reporting to the Operations Manager, you are responsible: To work on a large-scale development of the database of Customer Experience Evaluators. To manage the timely assignment and execution of fieldwork as per company standards, specific mission/client requirements and project schedule. To ensure the quality of the field surveys, their timely collection and electronic submission. To manage the timely validation of the field surveys by elaborating a strategy based on the Business Unit Operations resources and the projects forecast. To maintain good professional relationships with your Customer Experience Evaluators and Global Operations Support team to timely handle complaints and feedback in a true spirit of cooperation, team work and customer satisfaction. [岗位描述] 在此职位上，您负责我们的上海办公室，并报告给运营经理： 致力于大规模开发客户体验寻访员数据库。 根据公司标准、具体任务/客户要求和项目进度管理及时分配和执行，管理现场寻访。 为确保实地调查的质量，及时收集数据并完成线上提交。 根据业务单位运营资源和项目预测制定战略来管理并及时验证现场调查。 与客户体验寻访员和全球运营支持团队保持良好的专业联系，保持纯粹的团队合作精神，及时处理 pan>投诉和反馈，保持客户满意度。 span> Requirements Previous experience in Retail/Project Management would be a plus. Bachelor’s degree required, Master’s degree is a plus. Strong analytical thinking and ability to perform efficiently in a fast-paced, multi-cultural vironment. Basic ability to use office software, especially for EXCEL. Good English level. Strong management reporting skills. Ability to efficiently communicate with different teams. Basic negotiation, decision-making, problem solving, influencing skills. [任职要求] 有零售/项目管理方面的经验优先。 本科学历，硕士优先。 能在快节奏、国际化的文化的环境中充分展现分析能力和表现能力。 熟练使用Office办公软件，尤其是 EXCEL。 良好的英英文水平。 较强的报告处理能力。 与不同团队进行高效沟通的能力。 基本的谈判、决策、解决问题和影响技能。