This position is to support the related language application service support, including supporting prod issue, alert via email, telephone, teams, WeChat etc. This role may also mentor engineer/specialist and will have opportunity to biz if related Must: •  Bachelor's Degree or above in Computer Science or IT related discipline •  Good command of both read and written, better can spoke English, CET 4 is required. •  Self motivator and quick learner •  Good communication, problem-solving and analytical skills •  Has experience on insurance is preferable Preferrable: •  1. Bachelor's degree or above in computer related majors •  2. Rich practical experience in the field of desktop support •  3. Have a deep understanding of IT service management, have certain experience in building service support systems, and hold ITIL related certifications is preferred •  4. Strong operational data refining and analysis capabilities, with practical experience in data-driven continuous service improvement •  5. Strong sense of responsibility, strong sense of service, proactive work, good psychological quality and excellent communication and coordination, problem analysis and solving skills