工作职责：

• Post payments to patient accounts as needed

• Answer patient questions in a professional and friendly manner

• Completes follow up on all claims until payment is received

• Tracks payments received and posts all payments to patient accounts including payments from insurance carriers, government agencies/companies and their fiscal intermediaries, self-insured patients

• Reviews each account via computer, reports and other information sources and identifies delinquent accounts, aging period and payment sources and determines appropriate recommendation

• Reviews delinquent accounts with Supervisor, follows credit/collection policies including writing adjustments to accounts and participates in monthly A/R review 

• Performs progressive collection actions

• Documents all actions related to patient’s account

• Updates patient account information in the system as needed 

• Responds to and follows through on patient and insurance related inquiries to assure customer satisfaction

• Help team leader standardize billing workflow 

• Help team leader make training plan 

• Participates in professional development activities 

• Responsible for creating daily report that details collection efforts made and amounts collected. Will be sent daily to the Collections Manager to consolidate report for all Financial Counselors and then send to BO Manager on daily basis.

 • Responsible for informing Supervisor if they foresee a difficult patient encounter and to prepare the best method for handling the situation before the patient arrives 

• Gather medical information from patient records as requested by insurance companies 

• Monitor medical requests for completed in a timely manner

• Communicate with clinic assistants and medical doctors

• Identify missing information in files and return documents to appropriate individuals for proper completion

• Assists in resolving billing issues with other departments 

• Perform related tasks as assigned by the team leader or manager.

任职资格:

• Minimum education- completion of Junior College,Nursing degree helpful but not necessary 

• Working experience in accounts management or in a health care organization preferred 

• Would be good to have medical billing and insurance experience 

• Good oral and written English skills.

• Requires high level of public contact and excellent interpersonal skills

• Independent decision-making skills 

• Good time management and prioritizing skills

• Maintains strictest confidentiality 

• Good computer skills– excel, database, Accounting system knowledge 

• Excellent analytical and problem solving skills

• Ability to establish and maintain effective working relationships with medical staff