·         Ensure that DSV processes are meeting target services levels.

·         Ensure that the control tower team is meeting DSV and specific client setup KPI targets.

·         Ensure that the Origin operational teams are meeting DSV and specific client setup KPI targets.

·         Establish a strong knowledge of DSV’s freight forwarding product offerings and procedures to ensure flawless cooperation between Air & Sea operational departments and control tower.

·         Understand, investigate and solve any complex client requests or complaints, particularly when multiple departments or teams involvement is required.

·         Relay consistent issues to Asst. Manager in a timely and efficient manner.

·         Escalate to Asst. Manager proactively on continues disputes, high level decisions and high profile service issues and potential risk situations.

·         Obtain strong working user experience with department key activities