PURPOSE AND OBJECTIVES
SAP Digital Business Services makes sure that the core business processes of our customers run efficiently. We support more than 28,000 customers with about 100,000 installations worldwide. SAP Digital Business Services helps our customers to reduce the total cost of ownership and maximize the return on investment of their SAP solutions.
As a Support Engineer Intern, you will enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services. This includes the root-cause analysis of product and configuration issues and their resolution with the help of advanced tools, knowledge bases and remote connections to customer systems. In addition, you will be delivering packaged expert services to check and optimize system configuration & performance. You will collaborate closely with partners, as well as with various other SAP departments, like Consulting and Sales. You will be backed up by about 10,000 SAP developers worldwide that take care of creating patches and will work together with you in virtual teams to maximize SAPs value for the customer.
EXPECTATIONS AND TASKS
You will work in a multinational team in close cooperation with experts from all over the world with a focus on supporting customers from Asia Pacific. Next to technical skills, proficiency in English language is key, and Japanese speaking will be an advantage.
EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES
• Degree in computer science or engineering will be an advantage
• Excellent analytical skills
• Proficiency in English (spoken, written and customer management), and Japanese speaking is an advantage
• Open and professional communication style
• Strong team player who learns and adapts quickly
• Enjoy and derive satisfaction from direct interfacing with customers
Work Schedule: minimum 3 days a week for at least 6 months
Work Location: 大连市沙河口区五一路269号 软件园16号楼4F
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