Description:

Regional Customer Solutions analyst manages fulfillment and escalation communication of service parts for Korea/ASEAN/ANZ Regions, sets up process and handles order fulfillment from based customer groups.  Customer groups consist of domestic field engineers and Regional service technical teams.  A successful candidate demonstrates evidence of commitment to customer satisfaction, driving continuous improvement, compliance with laws, and an understanding of fulfillment. This role will lead major Regional part fulfillment initiatives. The successful individual will develop, monitor and communicate performance priorities and continuously drive process improvements within and outside of Global Service Parts Operations (GSPO).

Key Responsibilities: 

·         Drive quick, accurate and effective resolution to customer issues. 

·         Understand, evaluate and effectively handle the customer temperature in a highly escalated environment.

·         Support Regional fulfillment from global customer order management issues. 

·         Provide follow up reports on back orders

·         Coordinate a team of customer solutions specialists to effectively respond to escalations.

·         Proactively work with customer support, repair, logistics

·         Drive backorder fulfillment local solution by working with local teams and service technical team.

·         Drive a culture of performance

Required Qualifications:  

·         Bachelor degree and above

·         Parts logistics and global systems understanding

·         Demonstrated team player

·         Effective working in a  global environment

·         Experience with Microsoft Office applications

·         Fluent English both in writing and speaking

Preferred Qualifications:

·         Demonstrated leadership, coaching and team building skills

·         Good at forging strong peer relationships.  

·         High energy self starter, ability to achieve results with minimal supervision