职位要求 判断力：作出有效选择 运用政策、程序，指引，作出正确的选择。 利用数据和事实，做出日常决定，必要时让其他人参与。 能意识到可能发生的问题，并知会能够解决问题的人员。 以顾客/会员为中心： 服务顾客/会员 服务我们的顾客/会员时，真诚地体现关心和关怀。 提出问题，以便了解顾客/会员的需要。 利用政策和信息，以超越顾客/会员的期望。 在恰当的时候，寻找和运用恰当的资源（人员、产品、工具），解决顾客/会员的需求。 执行和结果：取得成果 确保工作正确完成。 以要事优先的原则处理工作。 通过持之以恒的努力取得成果。 按时完成工作。 采取行动，解决问题，以便及时完成工作。 计划和改善：制定工作计划和并加以改善 承担责任，并达成工作期望。 明确所需工作步骤，并按照要求完成工作。 影响力和沟通 ：分享信息 聆听并提出问题，从而了解对方的需求。 当同事和领导有需要时，与其沟通正确的信息。 以尊重和专业的方式进行沟通。 道德操守：遵守道德标准 遵照公司政策和程序（例如，三米微笑原则）。 在所有的工作场合中，展现正直、符合道德规范的行为。 及时汇报道德操守方面的问题。 适应力：适应 适应不断改变的工作要求。 当面对变化或困难时，始终忠于职守。 对分配的任务和他人的反馈保持开放和学习的态度。 资历要求 专科以上学历优先。 Responsibilities Judgment: Make Effective Choices Uses policies, procedures, and/or guides to make good choices. Uses data and facts in order to make day-to-day decisions and involves others as needed. Recognizes what might be a problem and informs those who can correct it. Customer/Member Centered: Serve the Customer/Member Shows care and concern when serving our Customers/Members. Asks questions in order to understand Customer/Member needs. Uses policies and information in order to exceed Customer/Member expectations. Finds and uses the right resources (people, products, tools) at the right time in order to resolve Customer/Member requests. Execution and Results: Get Results Makes sure work is done correctly. Works on top priorities first. Makes a consistent effort to get results. Meets deadlines. Takes action in order to solve problems so work can be completed in a timely manner. Planning and Improvement: Plan for and Improve Work Accepts responsibility and meets expectations for own work. Identifies steps needed in order to carry out work as required. Influence and Communicate: Share Information Listens to others and asks questions to learn about what is needed. Communicates the right information to Associates and leaders when they need it. Communicates in a respectful and professional manner. Ethics and Compliance: Perform to Ethical Standards Follows Company policies and procedures (for example, the Ten Foot Rule). Shows integrity and ethical behavior in all work situations. Reports ethical and compliance issues promptly. Adaptability: Adapt Adapts to changing work demands. Stays focused on own work when faced with change or difficulties. Stays open to and learns from assignments and feedback. Qualifications Bachelor Degree and above. Can work under pressure.