JOB DESCRIPTIONS 1.Technical support for customer centers worldwide and deliver daily assistance to them when and where it is necessary 1.为全球客户中心提供技术支持，并在必要的时间和地点提供日常帮助 2. Offer professional and timely service support to the Customer Centers, field service engineers and project engineers about all questions related to delivered Engineered Solutions Wuxi projects 2. 为客户中心、现场服务工程师和项目工程师提供专业、及时的服务支持，解决与工程解决方案无锡项目相关的所有问题 3. Continuously improving the project quality by a proactive failure reporting follow-up. This includes analyzing the reported issues and being the driving force to correct and prevent recurrence. 3. 通过主动跟进故障报告，不断提高项目质量。这包括分析报告的问题，并成为纠正和防止再次发生的驱动力。 4. Perform other duties as assigned 4. 完成分配的其他任务 JOB SPECIFICATIONS 1.Bachelor’s degree or current student. 2. Native Mandarin speaker with good knowledge of English. 3. Proficient in IT tools such as Microsoft Office.