The CN D2CS VoC Intern will be a critical member of our team. They collaborate with key stakeholders to develop and deliver world-class products and services. To help analyze customer insights, identify product opportunities, and improve the customer satisfaction. Work on the projects related with D2CS Voice of Customer, including: · D2CS Voice of Customer data analysis for APAC market · Assisting in Customer Satisfaction measures in order to improve customer experience · Supporting content monthly analysis on customer reviews and issue analysis · Conducting research and analysis to solve business problems. · Administrative tasks The position (located in Beijing, China) is available from Sep 2017 for 6 months.

Basic Qualifications： · English skill both in written and verbal. · Data gathering and analysis skills, including ability to interpret, articulate and take action on ambiguous/complex topics · Interpersonal skills and the ability to build trust and partnerships with key stakeholders · Ability to manage multiple timelines and commitments · Experience in text analytics or unstructured data mining

Experience and expertise with MS Excel and SQL/SAS