Job Duties:

1. Monitor System performance of display systems using Daktronics Intelligent Device management system (IDM) and Webcam. Working together with U.S. service team closely.

与在美国的服务团队紧密合作，利用达科公司智能设备管理系统和网络画面来监督各显示器系统的工作状况。

2. Recognize hardware and software warnings prior to failure to prevent system downtime.

对系统硬件和软件的状况进行必要的监督和确认以防止系统发生故障。

3. Support the Daktronics Customers by answering incoming calls, replying emails and providing assistance.

4. Communicate system failures with customer service, engineers and markets. Work with resources to resolve all issues in a rapid manner. Ensure the customer is satisfied with Daktronics product and service.

有效地与客户服务，工程师，客户市场沟通有关系统中出现的问题，并且利用各方资源尽快地解决问题以确保客户对公司产品和服务的满意度。

5. Utilize tools such as Visiconn, a content management system, and both internal and regional service and support personnel, for controlling and managing display networks.

6. Provide technical direction and support if needed to the on-site technical service companies.

Requirements:

1. CET-6, good written and verbal English communication skills are essential.

2. 0-2 years working experience. Majored in Communication, Computer Technical, Electronic Engineering and other related majors. Fresh overseas graduate welcomed.

3. Ability to work independently under little supervision.

4. Effectively exercise discretion and independent judgment.

5. Strong interpersonal skills, ability to work in a team setting, and ability to give and receive feedback on work.

6. Computer skills including Internet navigation, word processing and spreadsheets. Prefer effective keyboard skills.

7. High level of customer service skills.

8. 12 hours one day on one day off work rotation.