Responsibilities

1. To participate in and contribute to a high performing customer service team and customer account support team

2. To build and maintain strong customer satisfaction through industry leading quick response times as well as honest and qualified responses to all customer requests and inquiries

3. To handle quotations and customer orders pertaining to Satair’s products including timely follow up on quotations orders and backorders

4. To support Sales and Finance in collection of Accounts Receivables

5. To handle customer claims including timely handling of returned / rejected goods from customers

6. To maintenance and development of customer records and service quality level

7. To positively participate in the promotion of cross and up-selling strategies towards growth accounts

8. To participate in back-up arrangements in support of absence by other Customer Service colleagues

9. Any other reasonable requests from the Head of Customer Service Management team

Requirements

1. Major in international economics & trade, customer service, logistics etc. is a plus

2. Ability to and willingness to work under pressure and in a team

3. Good dispute resolution and negotiation skills

4. Service minded, cooperative and flexible

5. Good English in speaking and writing