Responsibilities

1. Customer Issue Resolution & Responsiveness

- Drive the communication with the customer to ensure the customer has confidence on problem resolution provided by Microsoft.

- Technical support to Microsoft Enterprise Premier Customers across the APGC region.

- Resolve critical issues

- Represent Microsoft and achieve high customer satisfaction.

- Use trace, protocol analysis, and other sophisticated tools to analyze problems.

- Act as the second tier support to take the escalation and solve the customer issue from subsidiary.

2. Effective Communication & Collaboration

- Identify the right resource to collaborate with for tough & political hot problem.

- Collaborate with cross-group peers both proactively and reactively.

- Produce quality documentation and share with the appropriate team members and tech lead as appropriate.

3. Training & Readiness

- Identify current knowledge deficiencies/training needs, as well as potential future needs.

- Make effective technical presentations, both internal and external.

- Provide documentation and mentoring to others within your technical specialty.

- Meet with your manager to assess and adjust the plan as needed to match mid- and long-term career plans.

4. Operational Precision

- Adhere to published queue or call back schedule and be available for on-call duty, as necessary.

- Use appropriate documentation and utilization and / or labor tracking methods to account for time.

- Manage and prioritize your workload while keeping team members and management appropriately informed.

- Participate in ad-hoc projects per management request or business need.

Support Engineer Intern 技术支持工程师

实际工作按照产品线划分如Dynamics、Azure、Data & AI、Office等，区分不同支持方向—VM Storage、Security、ML、Dev、Database、Product等等，帮助解决全球范围客户在使用微软产品或服务中产生的复杂技术问题，提供相关咨询服务。技术+沟通相结合，超大平台，超高转正机会。

要求2021年应届毕业生，计算机理工科专业背景优先；

有意向者请在线投递简历申请岗位，HR会尽快联系你。