Main activities / responsibilities
Handling phone calls
and emails on cruise related inquires by providing high quality and professional
service to our guests;
Escalate complicated
complaint case to Passenger Service Team and reply to guest based on instructions;
Be familiar with the
operation of internal system and company product knowledge, providing
accurate and timely information;
Activate account for
Costa Club members and provide related information to guest’s inquiry;
Lost & Found case
inquiry and following up;
Other
tasks assigned by line manager.
Desired Skills & Experience
Good communicative
skills as well as can work under pressure
Strong team
cooperation spirit and teamwork ability