职位概述

Assistant and provide quality services to club floor guests. Serve the guests in a professional manner and offer assistance to any guests who may face any difficulties during their stay. Maintain good relations with both internal and external customers and ensure that the hotel policies are carried out at all times. He/she enhances service, quality and guest perception of the club floor.

给行政楼层客人提供协助和高质量的服务，在客人入住期间，以专业的方式为客人提供服务，同时给有困难的客人提供任何帮助，维护内部和外部顾客的良好联系并且确保酒店政策贯彻执行，提高员工服务质量。

任职要求

.Welcome and greet guests in a warm and friendly manner.

.以热情和友好的方式欢迎并且招呼客人。

.Provide courteous and efficient check-in / out service to all guests.

.给所有的客人提供有礼貌，并且高效率的登记入住和结帐离店服务。

.Maintains intimate knowledge of departmental standards and procedures

.熟知部门的标准和程序