Job overview职位概述

Front Desk/Club - 前台 / 行政酒廊

· Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.  

Concierge - 礼宾部

· Responsible for receiving and ensuring correct delivery of guest’s luggage to and from rooms, airport and cars and assists all guests with inquiries and requests.  The Bellman performs various errands related to guest’s needs, comfort and satisfaction.

· 负责将客人的行李顺利送往或送离房间、机场和汽车，并对客人的问询和申请提供协助。 应接服务员需要从事各种各样的杂务，以满足客人的需要，保证其舒适和满意。

Instant Service Center - 快捷服务中心

· Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand.

· 主要负责及时和用体现酒店和品牌的专业态度接听从外部打入的电话。