Key Responsibilities 1. Data Analysis & Reporting - Collect and organize monthly sales, inventory, and product performance data. - Assist in competitor analysis by monitoring pricing and promotional activities on Tmall. 2. Process Coordination - Learn and be responsible for a part of the internal financial payment process. This includes collecting, organizing, and verifying payment - related documents, such as invoices and contracts from suppliers or service providers. - Follow up on order fulfillment issues (e.g., shipping delays) and communicate with suppliers or third-party partners as needed. 3. Customer Complaint Management - Forward complex customer issues to the relevant customer service team in a timely manner, and follow up on the handling progress to ensure customer satisfaction. - Summarize recurring complaints to identify areas for process improvement. 4. E - commerce Page Content Review - Collaborate with the content creation and operation teams to provide feedback on content that does not meet the review standards, and assist in the modification and resubmission process. Qualifications - Strong proficiency in Microsoft Excel - Excellent written and verbal communication skills - Ability to multitask, prioritize, and work under tight deadlines in a fast-paced environment. - Basic understanding of e-commerce operations and familiarity with Tmall or similar platforms is preferred. - Starting immediately and last for 4-6 months - Available time: at least 4 days every week