Technical & Quality Management Support Intern

 

- Support in house after sales centers and in house technicians to manage pickup & maintenance orders to ensure timely update of repair status in Nessoft and timely follow up of the abnormal delays, and work as coordinator between CRC and ASCs;

- Responsible to analyze after sales related data and create action plans for continous improvement;

- Control TQM related budgets spendings according to DF/ OP;

- To assist TQM coordinating new machine launch preparations & technical trainings.

 

Responsibilities：

 

ASC Pickup & Maintenance Orders Management

 

• Abnormal Pickup & maintenance orders tracking (daily).

• Coordiante customer complaints follow up with related ASCs (Daily)  

• Nessoft orders update. (daily)

• Pick-up & maintenance records management. (daily)

• ASC sharepoint/share dirve maintenance. (daily)

 

Pickup & customer feedback data analysis

         

• Conduct monthly customer feedback analysis and escalate abnormal issue to TQM (monthly)

• Create monthly pick-up & maintenance service KPI dashboard for all repair centers & technicians (monthly)

• Track TQM related action plans (OMP, NMS, Audit and CAPA)  (monthly)

• Define rountine inspection plan for technicians base on the history records in Nessoft  (monthly)

• Define maintenace plan for technicians base on the history records in Nessoft  (monthly)

• Conduct after sales service cost analysis and define cost reduction plan  (monthly)

 

Technical & Quality support

 

• New machine product launch technical preparation and training organizing.

• ASCs annual audit according to QSHE requirements.

• NMS process implementation in ASC.

• Support technical manager to continous improve the KPIs.

 

Requirements:

 

Education:

• University graduates in 2019( bachelor or master degree in relative Quality major)

  Offer at least 3 days attendance per week

Skills/Competencies/Attributes:

• Business & controls oriented

• Microsoft Office Excel/PPT

• Team player

• Presentation & Communication Skills/Telephone

• Attention to details

• Integrity and discipline

• Planning and coordination

 

Language(s)

English is essential. Fluency in local languages is mandatory. Good business communication skills