POSITION PURPOSE/职位目标:

Support Cummins new product launch project to minimize coverage costs to Cummins and to minimize customer downtime.

支持康明斯新产品项目启动，大限度地减少康明斯的成本和客户的停工时间。

During Value Package Introduction (VPI) projects, to be accountable to deliver Aftermarket Parts stocking, Service Literature, Training, Tooling, and increased early life product support.

在新产品(VPI)项目中，负责交付售后零部件清单、服务文献、培训材料、工具以及提供产品的早期关怀。

Support new product launch successfully by planning, developing and validating Aftermarket Parts stocking, Service Literature, Training, Tooling and Infant Care processes by working in cross-functional VPI teams to deliver the overall project objectives.

通过策划，开发，验证售后零部件清单、服务文献、培训材料、工具以及早期关怀流程，以支持新产品的推出。通过与跨职能的VPI团队合作来完成整个项目的目标。

KEY RESPONSIBILITIES/关键职责:

Provide product Serviceability requirements to concurrent engineering design groups via technical profiles.

向工程设计团队以技术文件的形式提供产品可服务性需求。

Prepare the Service Literature to drive diagnostic and serviceability strategies.

撰写服务文献以驱动诊断和可服务能力的战略发展。

Lead the service engineering input into product design and architecture decisions. Analyze options from a Service perspective.

领导服务工程对产品设计和架构决策进行输入。从服务的角度分析不同的问题。

Ensure diagnostic/prognostic capability is implemented to minimize customer downtime and maximize equipment utilization.

确保诊断/预测能力的应用，以减少客户的停工时间和大限度地提高设备的利用率。

Liaise with the Parts and Service Engineering Function, Service Line Architects, and Customer Support. Provide feedback to Parts and Service Engineering Function with new strategy needs.

与零部件和服务工程部门，服务渠道和客户支持部门保持联系。向零部件和服务工程部门反馈新的战略需求。

Protect the implementation of the Service Engineering strategies and architecture.

确保服务工程战略和体系架构的落地。

Ensure designs protect the profitability of the product over its entire life cycle.

确保设计驱使产品在其整个生命周期中处于盈利状态。

Involvement with the support readiness of the field network prior to product launch.

在产品发布前参与路试的支持准备工作。

Be the Voice of the customer for end user, distribution support network for support processes (tools, publications, etc.) aftermarket parts, cost of ownership (in and out of warranty).

成为客户的声音，以支持终端用户和提供配件（工具，刊物等）的分销网络，从而降低自身的成本（无论是保内还是保外）。

CUSTOMERS AND CUSTOMER EXPECTATIONS/客户和客户期待:

Customers: JV plants, Cummins Service System, Cummins Management, products users.

客户：合资工厂、康明斯服务系统、康明斯管理团队、产品终端用户。

Customer Expectation: Minimize coverage costs to Cummins and to minimize customer downtime, Deliver Aftermarket Parts stocking list, Service Literature, Training, and Tooling package.

客户期望：减少康明斯的支出成本，减少客户的停工时间。交付售后零部件清单，服务文献，培训材料和工具包等。

MOST CRITICAL SKILL DIMENSIONS/关键技能的拓展:

VPI or other New Product Introduction process exposure.

熟悉VPI和其他新产品的引进流程。

Experience with Cummins Service Engineering organization is preferred.

有在康明斯服务工程机构工作经验者优先。

Excellent written and verbal communication skills.

优秀的书面和口头沟通能力。

Ability to manage and complete multiple tasks with a variety of associated priorities.

根据不同的优先级，能够管理和完成多项任务。

Ability to solve ambiguous, complex problems systematically, using data based problem solving techniques.

利用基于数据的问题解决方法，能够系统地解决模糊和复杂的问题。

General understanding of engineering analysis tools, statistical methods, and project management tools.

了解工程分析工具、统计方法和项目管理工具。

Capable of leading an engineering team as well as integrating into a team working environment.

能够领导工程团队并融入团队工作环境。

Flexibility to work and communicate effectively with a wide range of people (Product Engineering, Field Service Personnel, End Customers, Warranty, Applications Engineering, Purchasing, Aftermarket, etc.)

能够灵活地与不同的人员(如产品工程、现场服务人员、终端客户、保修、应用工程、采购、售后服务等)有效地工作和沟通。

POSITION REQUIREMENTS/职位要求:

Bachelor of science above in engine field

发动机相关专业本科以上学历

Rich field service experience

丰富的现场服务经验

English

英文

Good article writing is preferred

良好的书写能力优先考虑