- 携程正式员工社招的岗位，可看2024届同学。入职即缴纳五险一金。对候选人过往经验没有要求，英语在听说读写方面要过关。 -该岗位需要倒班，夜班会有额外补贴，节假日需要上班。 岗位福利亮点： 1、试用期即有五险一金（养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金）+商业险（工作满一定年限） 2、入职满一年的员工可以享受每年免费体检 3、带薪年假，特价旅游产品，旅游福利金，携程在手，说走就走 4、节假日福利及丰富的团队活动（俱乐部、生日趴、户外拓展等） 5、公司统一高质量带薪培训，学习到诸多有用知识 6、母婴室、微波炉、冰箱、咖啡机、零食区、健身房、图书角等配套齐全 7、生育福利金妥妥安排上，游游互助计划，关爱您的父母家人 8、部门扁平化管理，氛围年轻活泼，下午茶&零食不定时发放 职位描述 1、Assist customers with their inquiries and concerns in (English) via phone, chat, or email; 2、Communicate effectively with customers, showing empathy and patience; 3、Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required; 4、Advocate the company culture both internally and externally; Assist with ad hoc projects assigned by Team Leads / Supervisors. 任职资格 1、Proficiency in both verbal and written (English); 2、Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day; 3、Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays; 4、Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.); 5、Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.