Working Content:
1. Deal with customers’ daily inquiry, build sound relationships with customers.
2. Set up & maintain customer master, update system (SAP, CRM) accordingly
3. Process orders in SAP system and follow up orders closely, update the material available date to customers.
4. Check & trace for holds releasing timely which block production & delivery.
5. Work closely with each plant & logistic team for the cargo availability date and arrange shipment timely.
6. Inform customer to pay in after cargoes are ready, and check incomings with oversea & local finances team.
7.Obverse customer open orders to ensure consistent operational execution to fulfill monthly revenue.
8.Prepare kinds of documents to support customers’ import & export requirements. (proforma invoice, packing list, LC document, special shipping requirements etc.)
9. Submit SAP invoice to issue tax invoice and send final invoices to customers with 100% accuracy.
10. Handle customers’ complaints and exchange of the products, escalate abnormal issues;
11. Track loan orders status.
12. Complete other works assigned by team leader.
Requirement:
1.University degree with major in International Trade, Supply Chain and equivalent as an advantage
2.Fluent on English both on oral and written, good at hands-on knowledge of computer software.
3.Good communication skills and team work spirit, self-motivated, strong pressure bearing ability.
4.Analytical & problem-solving skills, to find & highlight potential risks.