Apple Online Store team is looking for motivated, outgoing, service-minded individuals who want to offer Apple customers an unparalleled experience.
Key Qualifications
Creative problem solvers
Comfortable working with ambiguity
Strong comprehension skills
Ability to maintain a positive attitude in high-stress/fast-paced work environment
Ability to make sound decision with minimal supervision
Complex problem-solving capacity (problem solving skills)
Strong organizational skills
Ability to focus and deliver concise information
High accuracy work quality
Ability to build customer engagement
Good team player
Professional verbal and written communication skills
Ability to type in excess of 45 WPM with 95%+ accuracy
Technical aptitude (computer literate, able to quickly learn new applications
Ability to work in cross-functional teams
Description
The Customer Service Specialist will provide phone or chat support to customers who have order-status questions or require changes to their orders. Translate tech-speak, billing, shipping, and eCommerce jargon into everyday, understandable terms. Leverage multiple sources of information to stay current on product features, technology changes, and events that impact customers. Ability to anticipate next steps and ensure an excellent experience after the call by setting expectations the customer may not have thought about: explaining when products will deliver, when a credit card will be charged, when a return will be received, and so on.Additional
Requirements
Working proficiency of Cantonese speaking is highly preferred
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