顾客服务专家
2022-10-17 22:30:43 刷新
面议 上海 应届生毕业1年内 大专
500强
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职位描述:
客服

Apple Online Store team is looking for motivated, outgoing, service-minded individuals who want to offer Apple customers an unparalleled experience.

Key Qualifications

Creative problem solvers

Comfortable working with ambiguity

Strong comprehension skills

Ability to maintain a positive attitude in high-stress/fast-paced work environment

Ability to make sound decision with minimal supervision

Complex problem-solving capacity (problem solving skills)

Strong organizational skills

Ability to focus and deliver concise information

High accuracy work quality

Ability to build customer engagement

Good team player

Professional verbal and written communication skills

Ability to type in excess of 45 WPM with 95%+ accuracy

Technical aptitude (computer literate, able to quickly learn new applications

Ability to work in cross-functional teams

Description

The Customer Service Specialist will provide phone or chat support to customers who have order-status questions or require changes to their orders. Translate tech-speak, billing, shipping, and eCommerce jargon into everyday, understandable terms. Leverage multiple sources of information to stay current on product features, technology changes, and events that impact customers. Ability to anticipate next steps and ensure an excellent experience after the call by setting expectations the customer may not have thought about: explaining when products will deliver, when a credit card will be charged, when a return will be received, and so on.Additional 

Requirements

Working proficiency of Cantonese speaking is highly preferred

感谢了解我们的职位,如果有后续安排,我们会通过邮件和您取得联系,请留意,谢谢!

投递要求:
简历要求: 不限
截止日期:2021-07-10
工作地点:
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