管理培训生，酒店运营：上海迪士尼度假区酒店运营管理培训生将进行为期12个月的培训计划，期间将分别加入前厅部、客房部、讯息及游客沟通中心以及康乐部进行培训，所涵盖轮岗的职位包括但不限于前台快乐主人、大堂迎宾快乐主人、团队/VIP/客房协调员、前台主管、公共区域快乐主人、公共区域主管、楼层快乐主人、楼层主管、客房部文员、电话中心快乐主人、电话中心主管、康乐中心快乐主人、康乐中心主管，以及跟随各部门游客服务经理接受培训。管理培训生需要学习并掌握各工种的工作内容从而在轮岗期间为游客提供高质量的服务，提高游客的整体满意度。

·         Management Trainee, Hotel Operations: Management Trainee Program is a 12 month development program.  You will experience a 12 month rotation through Front Desk, Housekeeping, Resort Call Center and Recreation. The role you played in the entry management level includes Front Desk Host, Lobby Ambassador, Group Coordinator, VIP Coordinator, Room Assigner, Front Desk Lead, Public Area Host, Public Area Lead, Floor Host, Floor Lead, HSKP-Base ,Resort Call Center Host, Resort Call Center Lead, Recreation Host, Recreation Lead, but not limited to be trained as Guest Service Manager of each department. Management Trainee should learn and grasp the skills from each position in order to provide the service with high quality in each step, which will improve the guests’ overall satisfaction.

资格要求Required Qualifications

·         能够适应高速度以及高强度的工作环境

Ability to perform in a fast-paced and sometimes stressful working environment

·         能够适应一专多能的工作需求

Ability to multi task

·         能够自信且合理的运用资源，协助游客解决问题，必要时进行适当的服务修复

Ability to confidently utilize service recovery methods

·         能够接纳不同游客的不同需求，甚至是较为特殊的要求

Receptive to special requests

·         具备良好的团队协作精神，愿意向团队成员提供协助

Supportive of other Cast Members working on your team

·         能够保质保量完成每日重复性工作

Can complete repetitious tasks while maintaining quality

·         愿意遵守相关指令

Willing to follow instructions and take direction

·         能够确保文档工作的准确性

Ability to complete paperwork accurately

·         能够熟练操作电脑并具备现金交易及处理能力

Strong computer and cash handling skills

·         需长时间站立和行走

Walking / Standing: Frequently

·         能够一专多能并于工作中分清轻重缓急，有序完成工作任务

Multi task and prioritize

·         具备良好的中英文沟通表达能力

Ability to converse in Mandarin and English

·         能接受一周七天的灵活工作安排，并且能接受不同的班次，包括凌晨深夜，通宵，周末和节假日

Flexible/adaptable (be able to work at variable time, including early morning, late evening, overnight, weekends and holidays)

您需要取得上岗所需的任职资格证书，且完成并通过所有入职后的培训及考核（包括但不限于：岗前培训）。

You shall obtain certificate/qualification(s) required for performing the job, and complete and pass all post-employment trainings and assessments (including but not li