About our group: The Customer Success (CS) team is a highly effective, customer-focused group that consistently delivers best-in-class product support and service to both external and internal customers About the role – you will: 1. Provide technical and data analysis support for Seagate products 2. Support product evaluation and qualification, collaborating with internal and external teams to assess product performance. 3. Offer onsite support for customer operations as needed, identifying device failures and ensuring timely resolution of reported issues 4. Monitor product quality performance with assigned customers, regularly reporting on integration performance, verifying failures, and issuing failure analysis reports and corrective actions About you: 1. Strong knowledge of cloud computing and cloud storage 2. Ability to quickly assess and define technical problems, identify their causes, and recommend solutions 3. Excellent customer relationship management skills and report writing abilities 4. Proficient in oral and written communication in both English and Mandarin 5. A team player who can effectively collaborate with others Your experience includes: 1. Proficiency in statistical data analysis to support Fleet Management Analytics and internal team requests 2. Background in HDD/SSD, including design, process, and quality management 3. Strong written and verbal communication skills for coordinating across teams You might also have: 1. Proficiency in Python and Shell scripting 2. Experience with Linux 关于我们的团队： 客户成功 (CS) 团队是一个高效、以客户为中心的团队，始终如一地为外部和内部客户提供一流的产品支持和服务 关于职位 – 您将： 1. 为 Seagate 产品提供技术和数据分析支持 2. 支持产品评估和鉴定，与内部和外部团队合作评估产品性能 3. 根据需要为客户运营提供现场支持，识别设备故障并确保及时解决报告的问题 4. 与指定客户一起监控产品质量性能，定期报告集成性能，验证故障，并发布故障分析报告和纠正措施 关于您： 1. 熟悉云计算和云存储 2. 能够快速评估和定义技术问题，找出其原因并提出解决方案 3. 出色的客户关系管理技能和报告撰写能力 4. 精通英语和普通话的口头和书面交流 5. 能够有效地与他人合作的团队合作者 您的经验包括： 1. 熟练掌握统计数据分析，以支持车队管理分析和内部团队请求 2. 具备 HDD/SSD 背景，包括设计、流程和质量管理 3. 具备良好的书面和口头沟通能力，能够协调团队工作 您可能还具备： 熟练掌握 Python 和 Shell 脚本 Linux 使用经验