主要工作目标（岗位简介） Responsible for documentation management and ensure engineering department daily operation running well.

负责工程部文件管理工作，保障文件工作的顺利运行。

主要职责/责任

Responsibilities:

1. Engineering documentation including but not limited in operation, maintenance, calibration, qualification, validation, project handover documents, SOPs,  blueprint, and environmental, health and safety document.

工程部文件包括但是不限于运行维护，校准，确认验证，项目移交文件和图纸。

2. Responsible for archiving, borrowing, copying and distributing, and update document inventory. Initiate drawings period review and updating.

负责工程部的文件归档，借阅，复印和分发，及时更新文件目录。发起图纸定期审查并及时更新。

3. Manage documentation center room according to 5S standard.

按照5S标准管理文档室。

4. Provide current controlled documents to person in need. Assist relevant personal to ensure that only the approved current documents will be present at work site.

提供现行受控文件给有需求的人员，并协助相关人员，确保过期文件不会出现在现场。

5. Assist in document borrowing, copying etc during audit.

协助审计工作中的文件查阅、复印等。

Customer Service:

1. Utilize tools such as CRM/Helpdesk, SPOC to establish this understanding and document accordingly. 充分使用CRM/Helpdesk 与SPOC等平台与工具，将对客户需求的理解予以完整地记录；

2. Develop effective relationships with key customers in order to understand their business and expectations. 与重要客户建立可靠的联系，确保充分理解其业务与期望；

3.  Deliver services according to established service level agreements. 按既定的“服务水平协议”（SLA）为客户提供服务；

4. Response to customer is timely and communication is efficient. 对客户需求及时反馈，与客户保持有效沟通

5. Takes accountability to balance customer expectations and value for Roche. 负责平衡客户需求与罗氏价值；

6. Takes ownership for problem resolution and escalates as appropriate. 发挥自身主观能动性，积极主动解决问题，适当时向上汇报。

能力与经验

Education/Qualifications教育程度/所获资格证书

college degree or above in Pharmacy or related science discipline

大专或以上药学或相关学科

Leadership Competencies领导者胜任力

N/A

Job Required Competencies岗位所需胜任力

PC skill: Win word, excel

电脑技能:  Win word, excel

Conscientious, strong communication skills and ability to work with others in a positive and collaborative manner

细致认真，较强的沟通能力和为人处事乐观积极

Language skill as a plus: Good at English, listening, speaking, reading and writing.

语言技能:  具有良好的英语听说读写能力优先