Job Title:  Help Desk Support Coordinator 技术支持Intern（IT）

Location: Shanghai

Do you have a passion for helping people?  Are you interested in joining a dynamic IT team serving an industry-leading software company?  Do you want to learn about various aspects of IT?  

As a member of the Global Solutions Center (GSC), you will provide technical IT support to Synopsys employees around the world via phone, chats, tickets and walkups from the Shanghai office.

这是一个辅助与技术相结合的职位。

经过系统培训后，实习生将掌握公司常用系统/软件的应用和故障排除方法。帮助分布在全球的员工解决他们面临的各类软件/硬件/网络技术问题，通过电话、邮件、chat与用户直接进行沟通并提供解决方法。帮助用户解决问题后，可以将自己发现的故障排除方法加入到公司的知识文档库，供所有员工或其他IT人员参考。

在上海办公室，需要接待直接来寻求帮助的员工，面对面的帮助他们解决各类电脑/系统等技术类的问题。

Description

As part of the Shanghai GSC support team, IT Support Coordinator will provide advice and friendly hands-on technical support to Synopsys employees. IT Support Intern is responsible for screening, referring and diagnosing internal inquiries and work requests as they relate to the maintenance of personal computers and related systems. Intern may assist in performing minor troubleshooting in the identification of applicable problems relating to PC's, application software and basic network communications. May assist in new computer configuration and tech refresh process. Intern earns the trust of customers and coworkers alike as they offer guidance, knowledge, and even tips and training. They will also provide assistance in updating Help Desk/Solutions Center procedures. Assist with equipment handover, recovery and management.

作为GSC团队的一员，实习生将需要向公司员工提供IT相关问题的建议和技术帮助。平时主要负责筛选、诊断各种与电脑和内部系统相关的问题，识别电脑、应用软件和基本网络通信应用的问题，并协助解决基本的故障，帮助新电脑配置和更新。此外，实习生还将协助更新解决方案中心的流程。协助交接、管理公司的设备。

Requirements

Education: