Customer Service Management -Controlling the performance of the Chinese Call Center in order to achieve the company customer service standard level. -Implement the Customer Service Policy for the online market in China. -Manage any cases related with the daily operations of the ecommerce in China: product issues (faults, sizes), delivery issues, stores issues, warehouse issues, IT issues, etc. Physical stores enforcement. -Implement the Customer Service Policy in the Chinese stores. -As a contact person, manage any case or break down of the online process at the stores: refunds, deliveries, PDAs, TGTs, etc. -Communication with the Store Managers and Store Directors in order to achieve the same satisfaction level between online and offline. -Control de parcel stock at the stores. Transport management. -Coordinate the transport companies along with the Corporate transport manager in order to improve the operations and service: on time deliveries, stores deliveries, missing parcels, transport quality, etc. Warehouse management. -Management of any issue with the ecommerce warehouse as: missing items, faulty items, wrong sizes, wrong address, out of stock cases, etc. IT coordination. -Improve the customer experience and implement new projects, cooperating with the Corporate IT department. -Website control and review: translation, pictures, process, purchase condition, legal conditions, etc. Business reporting: -Monthly report of faults -Monthly report of the transport performance -Monthly report of the warehouse performance -Monthly report of the top physical stores receiving online parcels. -Market research of the most successful areas and Postal Codes. -Monthly report of payment and delivery methods. -Periodical reports of sales, promotions, special offers, etc.

Candidate profile (male / female) -Business degree or Master, Business related is preferred -Self motivated and independent worker. -Possess good verbal and written communication skills. -Must be fluent in English and Mandarin (ability to speak and write) -Multitask worker and open minded to adapt to the market fluctuations in order to take advantage of them. -Internship period should be over than 6 months, and at least 3 working days/week -Full time internship will be preferred