客服助理 Customer Service Specialist/Assistant Key responsibilities: • Cooperate with manufacturing sites and logistics providers to ensure shipment activities within different regions are executed according to customers’ requirements. • Responsible for customer service and purchasing function, include enquiries to manufacturing sites, order process and follow up, sample requisition and management, feedback to suppliers & customers, customer complain follow. • Provide support to sales team such as weekly report and monthly report. • Manage the files such as sales contract, import/export document, payment document and etc. • Handle purchase request/purchase order from sales team • Manage SAP data related to sales, such as material, customer and vendor Key requirements: • Bachelor degree above • Working experience in international trading,supply chain, sales assistant and admin are preferred • Skillful in English in reading, writing, basic in English speaking and listening