PRINCIPLE DUTIES AND RESPONSIBILITIES:

   Provides administrative support for Japan Customer Service Operation with the following key responsibilities:

• Service Order creation (Repair and Scheduled Services)

• Budgetary quotation creation for time and material orders (Repair)

• Part ordering (Repair and Scheduled Services)

• Assignment of engineers to scheduled services in the system

Use SAP and SAP CRM for most of the transactions. May closely work with Japan online technical support engineers, field system engineers and scheduling coordinators to achieve service level response time to customers.

该职位将负责支持日本客户服务运作，与日本的技术支持工程师、现场系统工程师和协调员线上合作以提供给客户即时的服务。其主要职责包括：

1、服务订单创建（维修以及定期服务）

2、预算时间、耗材报价创建（维修）

3、零件安排（维修以及定期服务）

4、工程师系统内日程安排