Key Responsibilities:

l  Provide timely response to all customers queries, complaints and contacts;

l  及时响应客户需求、投诉及咨询；

l  Actively approach customers and respond to pre-sales customer requirements for quotation, product information and specification, spare parts arrangements, certification status, etc.;

l  与客户紧密沟通，针对售前客户可能提出的报价、产品信息和特性，零配件安排及许可证等疑问予以回答；

l  Make available to customers sales related information, i.e. technical standards, product configurations, etc.;

l  熟悉并对客户提出的与销售相关的信息给与解答，例如技术标准和产品特性等；

l  Take necessary required actions to expedite successful conclusion of sales transactions;

l  对销售订单的转化采取必要行动；

l  Provide after-sales support by following up on customer requirements;

l  应客户需要采取必要的售后支持；

l  Manage shipment schedule, liaise between customers and TK Hengshan to ensure shipment and delivery are arranged to customer satisfaction;

l  管理运输安排，协调客户需求和生产发货以保证货物能准时送达；

l  Coordinate with TK Hengshan to solve product quality problems;

l  与生产方协调产品质量问题；

l  Take ownership in collecting payments from customers, making sure payments are received according to agreed payment terms;

l  追踪客户付款，保证所有回款的正常完成；

l  Close coordination with Sales and Distributor Sales teams by sharing information;

l  与销售团队紧密合作，以保证客户满意度。

l  Monthly lunch allowance administration

l  午餐：统计用餐名单并计算总用餐费用

l  Monthly EMS fee administration

l  快递：统计快递费用及添加快递用品

l  Case by case office maintenance management

l  物业：与物业保持联系，办公室物件损坏及时通知物业维修

l  Monthly Travel expense management with XieCheng

l  月度携程费用的汇总及PO制定

l  On behalf of Sales and After Sales Support to book airport ticket and hotel

l  销售售后机票预定

l  Quarterly based management of RHQ internal charge

l  季度RHQ费用订单管理

Candidate Experience and Qualification:

l  Experience in working in foreign investment manufacturing sales support  field, relevant industry is respected;

l  Good command of English spoken & written; Good PC skills;

l  Problem solving minded, dynamic, self-motivated and strong interpersonal skills.

l  Customer oriented and good team work sprit