1. 事件管理：对接康迪泰克（ContiTech）各站点终端用户，通过电话、邮件、即时通讯、线上工单等渠道接收IT相关问题，完成问题分类分诊、故障排查、问题解决，必要时对复杂问题进行升级处理。 1. Incident Management: Triage, troubleshoot, resolve and when necessary escalate IT-related issues reported by end-users from supported ContiTech locations via phone, email, chat, or online ticket. 2. 请求管理：跟踪升级至其他IT支持团队的请求处理进度，主动跟进工单负责人，推动需求及时闭环完成。 2. Request Management: Monitor the progress of escalated requests to other IT Support Groups and proactively follow up with assignees to drive timely fulfillment of requests. 3. 权限开通：审核并处理康迪泰克各站点用户提交的IT权限申请（如新员工权限开通、在职员工权限增补），必要时对相关申请进行升级处理。 3. Access Provisioning: Review, fulfill and when necessary escalate IT-access related requests submitted by end-users from supported ContiTech locations (e.g., new hire access request, additional access request for existing end-users). 4. 权限注销：审核并执行康迪泰克各站点员工IT权限注销操作（如员工离职、账号冻结等场景），必要时对相关流程进行升级处理。 4. Access Termination: Review, terminate and when necessary escalate IT-access related requests submitted by end-users from supported ContiTech locations (e.g., end-user resignation or termination, access freeze for identified end-users). 5. 高优事件跟进：主动监控并跟进高严重性事件与紧急需求，确保问题持续推进直至解决；在高优先级问题处理完毕前，向相关方定期同步进展。 5. High-severity Incident Follow-up: Actively monitor and follow up on high severity incidents and urgent requests to ensure they are worked on continuously until resolution; provide regular updates to relevant parties until the high severity issue is resolved.