Job Overview:

It's the first tier to monitor and dispatch the incidents reported from customer, ensure SLAs fulfillment,

documents, routes, tracks, escalates as required. Keep alignment with company strategy to delight customer always.

Responsibilities:

·        Serves supporting teams to ensure SLA fulfillment.

·        Monitor and dispatch all the incidents reported from customer following rules and takes timely action.

·        Document appropriate details of inquiry, provide the required statistics data for supporting team.

·        Cover duties as deemed necessary to achieve and produce a high quality support.

Qualifications:

·        Undergraduates.

·        Preferably IT related major.

·        Must possess excellent communication skill in Mandarin and English.

·        Must be with good attitude to routine work.

·        Ability to work in a virtual team environment and be open to change.

Work days: minimum 3-4 days a week Duration: 6 months Graduation year: 2019