Support Sales Managers to manage their accounts, both externally (with clients) and internally (Customer Service, QC, Planning, Logistic) by managing projects administration, account management activities and routine inquiries from customers : such as technical documents, samples request, product availabilities& informations, mainly base in office at least 3 days per week totally 8 months ( from (Aug.1st.2017-Mar.30th.2018)

1) Take care of day to day client requests (samples, technical documentations, availabilities of products)

2) Follow up of the sales and forecasts in Demand Planning

3) Follow up of the samples  made to customers

4) Manage all commercial datas (MDM requests, CMIRs, prices and price conditons/SAP, product portfolio, products submitted etc).

5) Collaborate with Customer Care to ensure client satisfaction (on delivery dates, on complaints when communications become hard )

6) Support in preparing the customer visits and sometimes participation of them

1) Good understanding of the business and of the sales mission and roles

2) Computer literacy and in depth mastering of Firmenich systems & tools : SAP (CMIR, MDM customer, Sampling, pricing, Demand Planning tool), Spire, Sharepoint, Firweb, Waves...

3) Depth knowledge and usage of sales working processes and rules

4) Ability to develop and maintain good working relationship with customers and internal colleagues

5) Team player, able to work with many different functions and people

6) Good understanding to prioritize the tasks

7) Organization and rigor