Job Description: - Handling large numbers of daily customer inquiries through phone, fax and email. - The incumbent is accountable for processing customer orders and acting as the primary contact for customers on all order-related enquiries. - Handling complaints - Maintaining high service levels and improving overall service processes and quality - Handle other jobs assigned by team leader
Requirements: - 2+ year’s relevant experience, fresh graduates are also welcomed to apply. - Fluent in English written and orally. - Outstanding telephone manners and highly customer-oriented. - Internship experience in foreign invested companies in similar position is preferred. - Proficient in using Microsoft office products. - Initiative to work on enquiries and solve problems independently. - Mature, hardworking, service-oriented and attention - Integrity, Team Spirit, Customer Orientation, Entrepreneurship, Responsibility for Safety
In Europe, DEKRA is the market leader in many of its business segments.