Responsibilities: · Assist After-Sales Service & Quality team in China to improve the operational performances at stores · Analyze to meet targets, objectives & needs, also to alert quality issues by using internal systems and data · Help launch new system migrations as well as upgraded services · Support the team in day-to-day administrative tasks and activities · May perform additional projects upon request Requirements: · Passions for delivering Retail Excellence to the clients as a part of After-Sales Service & Quality team · Fluent in in both written and oral English · Proficient with MS Office i.e. Excel (PIVOTTABLES/VLOOKUP etc) PowerPoint, and Word · Excellent interpersonal and communication skills with flexibilities · Strong sense of responsibility, detail oriented and high teamwork spirit