岗位职责：

1、负责售前咨询与售后反馈（电话与Email），接受客户对产品的咨询，正确提供咨询服务，让客户得到满意解答；

2、对客户所提出的关于促销活动、课程咨询、产品品质、产品使用方法、产品搭配等问题进行解答；

3、VIP顾客的注册，相关产品订购，确保信息的准确，以及相关问题的解决；

4、解决客诉问题，有效追踪客诉案件，确保客户获得满意服务；

5、提供满意的售后服务:退换货、产品维修、邮寄跟踪；

6、支援公司活动，并积极主动完成指派任务，以协助公司达成业绩与服务目标；

转正后薪资：4-6k

岗位要求：

1、大专及以上学历，专业不限；

2、普通话标准，口齿清晰，具有亲合力，良好的沟通表达能力；

3、有客服相关工作经验者优先；

4、电脑操作熟练，会使用Word, Excel等公办软件与邮件收发；

5、耐心、细心，主动积极，乐观进取，配合度高。

工作时间：

周一至周六（做五休二，周日固定休，周一至周六有一天排休）；

早班：9：30-18：30 中班：11：30-20：30；

一个月轮换一次。

Responsibility:

1. Responsible for pre-sales consulting and after-sales feedback (telephone and Email), receive customers' consultation on products, provide consulting services correctly, and provide satisfactory solutions for customers;

2. Solve problems for customers about promotional activities, Course consultation, Product quality problem, Product usage, Product matching and so on;

3. Make registration for VIP customers, order related products, ensure the accuracy of information, and solve relevant problems;

4. Solve customers’ complaints, track customers’ complaints effectively and ensure customers receive satisfactory services;

5. Provide satisfactory after-sales service: Return and change production, Product maintenance, the logistics tracking;

6. Support company activities and actively fulfill assigned tasks to assist the company in achieving performance and service goals;

7. Finish the project assigned by the supervisor.

Requirements:

1. College degree or above; 

2. Good mandarin skills, articulate speech; with affinity, good communication and expression ability;

3. Experienced in customer service is preferred;

4. Good Computer operation skills, can use Word, Excel and other office software;

5. Be Patient, careful, proactive, optimistic and enterprising; With high degree of cooperation.

Working hours:

Monday to Saturday (Work 5 days and have 2 days' rest.)

Morning shift: 9:30-18:30.

Middle shift: 11:30-20:30.

Take turns once a month.