Receive application support requests raised by OSRAM Asian Pacific application users
Understand problem detail and priority by communicating with user, describe and record problem in ticketing system, then forward request ticket to backend application support team
Keep track and answer user inquiry about ticket status, closely cooperate with user and application support team during problem solving process
岗位要求:
Major in Information Management or Computer Science
With practice coding or scripting skill, such as VBA or PowerShell
Good communication skill and interpersonal skill, fluent speaking / writing in English
Quick learner with logical thinking, able to work independently on high pressure tasks
Good to have experience in service desk, call center, or customer support
Good MS Office skills such Word, Excel, PowerPoint, Outlook
职位亮点:
Working on one of the most competitive IT management fields in OSRAM – IT Service Management, and you can also gain cross-module and cross-IT-domain knowledge.
Flexible career development path (management or professional) supported with individual and systematic coaching and training plan.
Opportunity to work in or reallocate to OSRAM IT centers in the other regions.