KEY JOB RESPONSIBILITIES/主要职责 ( include EHSS responsibilities)
Support services management (customer service best practices, ticket escalation/de-escalation procedures, wide-scale communication practices, etc.)
Support Infrastructure (project documents management, assist team to support network, IPC and meeting system include audio and video device)
Support regularly server room management
IT best practices (ITIL foundational concepts, project management & reporting, basic knowledge of LAN & Hosting)
REQUIRED QUALIFICATION/必备条件
. Graduate student is preferred, major in computer science, information systems, or IT related subjects
. At least 3-4 days per week
. Team working spirit and willing to offer assistance to others
. Easy to communicate and follow up on assigned tasks within given time
. Good command of English (both written & spoken)
. Certification of CCNP, VCP, MCSE are preferred
. Able to anticipate periodic workload