Customer Insights Analyst
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Customer Insights Analyst

 

JOB DESCRIPTION

 

The Customer Insights Analyst role is responsible for improving the support and products offered to Tesla’s existing owners and future consumers. This position requires collaboration with Sales, Service and Quality Leadership along with Executive Staff. The ideal candidate will contribute to new ideas and improve existing process based on survey feedback to enhance Tesla’s Purchase Process, Installation, Delivery and Total Ownership Experience. The overall responsibility of this role is to analyze survey responses to report on Customer Satisfaction, NPS, and Product Quality. Moreover, by uncovering reasons why prospects do not move forward with their orders, you will provide insights into how we can improve gross margins and reach Tesla’s sales quarterly goals.

 

Candidates will thrive in both an independent and team environment. You must be able to proactively seek out projects and while completing daily tasks accurately and with minimal oversight. Most importantly, your core value includes a desire to exceed customer expectations, identify trends prior to problems escalating and ensure every aspect of Tesla Purchase and Ownership is a true pleasure.


Responsibilities:

  • Evolve into a resource for organizations and training departments.
  • Evaluate the needs of potential and existing customers and work in a creative, pro-active manner to improve their experience.
  • Provide in-depth market and regional survey summaries, inclusive of narratives that includes trend analysis and improvement suggestions.
  • Work closely with global counterparts to gather insights into Tesla’s potential and existing customer base. Bring focus to our store and service experience by providing a global view of customer feedback.
  • Availability and commitment to contribute in EOQ global and market survey summaries.
  • Identify and escalate vehicle and organization trends posted on social media.
  • Ability to speak directly with Tesla customers when difficult satisfaction issues arise, along with partnering with department managers to resolve concerns.
  • Effectively handle multiple priorities, organize workload, and meet deadlines.
  • Perform ad-hoc duties as assigned by line management
  •  Requirements:

    You have previous experience from working as an analyst with focus on customer data. If data analysis is an interest even outside of working hours and you spend time reading about Customer Analytics, you are the kind of analyst we are looking for;

  • Excellent written and oral communications skills in English (Japanese/Korean reading ability is a STRONG plus)
  • Passion for Analytics
  • Comfortable dealing with spreadsheets on a daily basis – if a VLOOKUP is making you sweat, this job may not be for you. R, Tableau, Python expertise in data analysis is a STRONG plus.
  • Ability to present complex information in simple terms with clear recommendations based on data insight.
  • Strong product focus and customer focus mentality.
  • Ability to work in a fast paced environment, adapt easily to changing situations and demonstrates flexibility in juggling priorities. Ability to prioritize effectively and handle shifting priorities.
  • Self-starter who is able to take initiative to drive results with minimal supervision.
  • 投递要求:
    简历要求:不限
    截止日期:--
    工作地点:
    北京市朝阳区酒仙桥恒通商务园B12D 查看地图

    该职位已下线,不能投递简历

    公司简介
    TESLA-特斯拉
    “加速世界向可持续能源的转变”
    世界500强
    可转正
    高速成长
    科技平台
    科技
    录用机会
    技术团队牛逼
    同事友好nice
    国际范儿
    美国分公司
    制造
    2000人以上
    北京
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