Provides remote post-sales technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic capabilities. This includes reactive actions that result in a timely and cost effective problem resolution for customer and proactive preventive actions. May support 3rd party products and occasionally visit customer site. Leverages post sales interactions with customers to probe and qualify further revenue opportunities. May book transactional sales opportunities and provides highly qualified leads to sales.

*Works on remote technical support assignments with broadly defined objectives

*Solves non-routine issues, challenges and problems within field of specialization

* 接听客户服务热线电话，为客户提供安捷伦化学分析仪器部产品的在线技术支持.

主要工作职责：

* 在电话中解答客户关于气相色谱仪，气质联用仪，液相色谱仪的使用和对应的化学工作站的操

作方面的问题；

* 为客户提供初步的故障判断和技术咨询，在系统中建立和更新客户的信息；

* 明确客户的需求，帮助客户找到合适的人解决他们的问题。