工作内容
Provide
IT technical support service at Shanghai Office.
conduct daily
IT operation, answer phone call to ITS hotline, identify problem / service
request, write down call log in system, solve problem remotely,assign to
relevant system engineer to follow up.handle daily ITS helpdesk
tasks, like arrange meeting support, walk-in cases / requests, trouble-shooting
on various IT related issue, write down detail symptom, trace out root cause,
cooperate with other ITS team members and so on.要求:
Degree
holder in Computer Science or related disciplineBe
proficient in Microsoft Office - Word, Excel, Outlook
Be
skilful and careful in typing
Good
command in spoken and written English and Chinese including Putonghua