Task Analyze field complaints and pre-Series complaints - Understand the failure from customer documentation - Plan and prepare for tests - Analyze complaints by using different tools and equipment until failure is found - Communicate to R&D if help is needed - Finish analysis report to document results - Hand over defective component together with analysis report to responsible person for next step analysis Documenting the test results and Reporting - Document each test results in a dedicated report - Input actions and results into GTV system - Document working hours sheet - Complete status sheet and cloud dot for each case - Create analysis book for hot topics - Attend team morning meeting, Q-round and Schadenstisch to report analysis results and updates - Finish required reporting document if needed (e.g.: weekly report, monthly report) Case follow up and action effectiveness tracking - Regularly follow up with supplier to determine appropriate corrective actions - Ensure corrective actions are implemented on time - Track action effectiveness through hotline database - If same failure occurs after corrective actions implemented, immediate actions shall be taken Analysis method building for new projects - Analysis tooling/equipment design - Analysis tooling/equipment purchase & building - Standard test set up - Analysis process optimization