Job Description：

1、Respond to customer messages/e-mails in time. Provide pre-sale and after-sales service in good quality；

2、Assist to collect and analyze related data；

3、Solve customer complaint & dispute in a proper way. Ensure high rating feedback. And keep the seller account stay safe & healthy；

4、Assist to deal with negative product reviews；

5、Accomplish other work assigned in a productive way on time.

Job Requirements：

1、College degree above; Fluent in written and spoken English/ Japanese/italian /french/Germany;

2、Love E-commerce industry and have a plan to develop career in this industry;

3、Good at communication & teamwork player; have a willing to grow with the company together.