Responsibility:

• Customer Relation Management

Cooperate with the sales and technical team to perform the customer requests Maintain the customer relationship via email or phone

• Customer Communication

Performed as the POC between Sales Team and Technical/Product Team

Responsible for replying the customers’ emails after the accounts enter the maintaining period

• Quality Ensurance

Implement quality check on the deliverables to the customers

Cooperate with Product team and Technical Team on resolving the issues found during QA

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Requirement:

• Good command of Business English listening, speaking and writing is a must

• customer communication or support

• Working experience in Internet Industry is preferable

• Strong at logical thinking and communication

• Flexibility and the ability to deal with ambiguous situations

• Ability to fulfill time-critical tasks on time, keep to schedules and deadlines

• Accept Shift Working (including nightshift)