ü Support outsourced BO colleagues by being an expert in all customer service procedures to improve performance, and feedbacks peers and managers on way of working;
ü Own all BO procedures concerning all Great China markets and ensure knowledge in the BO team together with the team leaders, trainers and operations to respond/keep relevant markets info. up to date;
ü Supports operational and master trainer functions with a focus on BO procedures to optimize the workflow as well as training material suggestions;
ü Is an ambassador for the cross functional contact, especially for daily incidents follow up;
ü Recognizes different needs of customers and colleagues, and proactively provides solutions and advice to colleagues;
ü Bachelor degree or above;
ü With E-COM profile or experience;
ü Tmall background will be a plus;
ü A genuine interest in online customer service back office and in driving improvements proactively
ü A mindset where the customer experience always is at top of your mind;
ü Ability for strategic thinking and planning as well as decision making;
ü Team player but also comfortable working independently;
ü Previous experience from E-COM territory is a merit;
ü Fluent in Chinese mandarin and simplified Chinese;
ü Fluent in English; both written and spoken;
ü Skill of MS office;
该职位已下线,不能投递简历
你所投递的职位属于百事可乐实习岗,需要完善以下信息才可以进行投递哦~
1.你是否能够在上海实习?
2.你是否愿意完成为期一年的实习?
3.你是否能够在实习期间每周工作至少三天以上?
4.你是否有计划在毕业后攻读硕士或博士学位
5.你是否有内推人
你所投递的职位属于百事可乐校招岗,需要完善以下信息才可以进行投递哦~
1.是否可以参加终面环节?
2.2020年7月是否可以正式入职?
3.是否参与为期2年的培训生轮岗计划?
4.2年轮岗结束后,是否接受工作地点在四川省或者广东省?
该职位为秋招职位,我们为您提供了一份针对该公司的秋招简历,完善后可直接进行投递哦~
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