电商后台沟通管理实习生招聘

电商后台沟通管理实习生
-- ::刷新
-/天上海本科天/周实习个月
周末双休 接受大一大二 留学生实习
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职位已下线
职位描述:
Main Responsibilities

ü  Support outsourced BO colleagues by being an expert in all customer service procedures to improve performance, and feedbacks peers and managers on way of working;

ü  Own all BO procedures concerning all Great China markets and ensure knowledge in the BO team together with the team leaders, trainers and operations to respond/keep relevant markets info. up to date;

ü  Supports operational and master trainer functions with a focus on BO procedures to optimize the workflow as well as training material suggestions;

ü  Is an ambassador for the cross functional contact, especially for daily incidents follow up;

ü  Recognizes different needs of customers and colleagues, and proactively provides solutions and advice to colleagues;


Requirements

ü  Bachelor degree or above;

ü  With E-COM profile or experience;

ü  Tmall background will be a plus; 

ü  A genuine interest in online customer service back office and in driving improvements proactively

ü  A mindset where the customer experience always is at top of your mind;

ü  Ability for strategic thinking and planning as well as decision making;

ü  Team player but also comfortable working independently;

ü  Previous experience from E-COM territory is a merit;

ü  Fluent in Chinese mandarin and simplified Chinese;

ü  Fluent in English; both written and spoken;

ü  Skill of MS office;


投递要求:
简历要求:中英文
截止日期:--
工作地点:
上海黄浦区黄陂北路227号中区广场19楼 H&M 查看地图

该职位已下线,不能投递简历

公司简介
H&M
“全球的时尚零售商之一”
快消/百货/批发/零售
民营企业
2000人以上
上海
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1.你是否能够在上海实习?

2.你是否愿意完成为期一年的实习?

3.你是否能够在实习期间每周工作至少三天以上?

4.你是否有计划在毕业后攻读硕士或博士学位

5.你是否有内推人

你所投递的职位属于百事可乐校招岗,需要完善以下信息才可以进行投递哦~

1.是否可以参加终面环节?

2.2020年7月是否可以正式入职?

3.是否参与为期2年的培训生轮岗计划?

4.2年轮岗结束后,是否接受工作地点在四川省或者广东省?

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