工作目标:

通过专业高效的多渠道销售服务,创造并传递运动的快乐和益处，让运动触手可及，让运动爱好者满意。                   

工作职责:

1.提供专业化个性服务，运用产品及运动知识与顾客建立联系，为运动用户创造良好的购物体验，让运动爱好者满意。

2.作为运动咨询专员，定期体验运动和产品，了解产品技术特点和对使用者的益处，向运动者讲述代入感的产品故事，促进运动和产品推广并提升转化率和客件数。

3.管理和追踪用户订单，关注订单库存状况和派送时效，及时采取方案解决库存短缺和物流问题，收集顾客反馈优化仓储物流配送，提升用户购物满意度。

 4.负责所辖品类的退换货、退款管理，持续优化商品退换货流程和店铺退款时效，通过运动市场和用户行为研究，形成生意洞察，采取有效措施降低商品退货率。

 5.运营客户关系，关注并收集用户评价，建立运用快捷数据库分析用户心理和行为，与内外部协作优化产品和服务，增强产品使用满意度和用户忠实度。 

6.作为关键成员参与迪卡侬全渠道战略的实施，促进线上线下购物体验的无缝融合，灵活运用全渠道战略，推动公司的商业活动。

任职要求:

1.热爱运动， 富有活力，定期参与至少一项体育运动。

 2.具备的服务意识，能够揣测用户心理需求，以用户为中心的服务态度。

 3.良好的沟通能力和文字表达能力，具备团队协作能力，积极的贡献者。

 4.有强烈的好奇心，敢于做决定，乐于接受挑战和改变，并专注实际行动。

 5.有责任心，抗压能力强，能接受早晚班轮换（一周至少提供20小时）。

 6.对电子商务行业有激情，有志于运动行业长期发展。

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【我们提供】 

 -年轻化的团队，轻松快乐的办公环境和简单的人际关系。

 -扁平化+自组织式管理，相信每位员工，赋能于每位员工。

 -完善的职业和工作技能培训体系，让你发现和提升更好的自己。

 -4000㎡健身中心和10000㎡运动场，让你一周五天运动不重样。

 -每月团建活动，让你充分劳逸结合。

 -指定的职业成长教练（经理），时刻关注和跟进你的成长。

 如果你热爱运动热爱生活， 

 如果你想体验法企的工作氛围， 

 如果你对电子商务很感兴趣， 

 如果你富有责任心，是个实干家， 

 同时你也充满活力，是个梦想者，

 如果你希望认识一群有趣并热爱运动的年轻人， 

 请到这里来！

Objective:

 1.Through professional,efficient and omni-channel sales and service, create & deliver the pleasure & benefits of sports,make sports accessible for the many and make sports user satisfied. 

 Responsibility:

 1.Provide professional and personalized services, establish connection with customers using product and sports knowledge. Create best experience & service to make user/customer satisfied, develop a close relationship with sports user.

 2.As Sports advisor, practice sports regularly and know the technical characteristics of my merchandise and benefit for user. Tell highly immersed product story to assure the ongoing increase of conversion rate and average basket.

 3.Manage and track customer/user's order and take action for shortage and logistics service problem in time. Optimize storage and logistics with user feedback and improve user satisfaction. 

 4.Lead the management of return and refund, continuously optimize product returns process and refund efficiency, through market and user behaviour research to generate business insight, reduce return rate with effective action.

 5.In charge of user relationship, closely follow up user feedback, analyze & collect customer needs, and build FAQ database to related BU to optimize products and services. Increase product use satisfaction and user loyalty.

 6.As key contributor of Decathlon Omni-commerce strategy, propel the blend of user experience of online and offline. Boost business in my store via omni-commerce.

 Qualification:

 1.Sports lover, energetic, practice at least one sport.

 2.Excellent service awareness, able to speculate on the user's needs, user-centric service attitude.

 3.Good communication and writing skills, team player and contributor.

 4.Be curious, dare to make decision, willing to take challenge, ability to deliver concrete result.   5.Responsible, able to work under pressure and take work shifts(At least 20 hours/week).

 6.Passionate about e-commerce, with career plan for digital sports industry.