Job Summary: To keep the customers’ accounts updated and to reduce customers’ AR balance and outstanding debts Responsibilities: 1. Execute and support process migrations and delivery based on the global process frames, guidelines and SLA 2. Contribute to the effectiveness, efficiency & continuity of the operation 3. Contribute to process improvements and GBS+ quality goals 4. Collaborate with colleagues and supervisors and support them actively Accountabilities (Time in %): 1. Assist in optimizing process/ project by using automation tools. 20% 2. Responsible for VAT invoice issuing and related work. 30% 3. Follow up the invoices which are outstanding or about to due on time. 30% 4. Ad-hoc tasks/projects support. 10% 5. Keep good communication with business and related team. 10%